upgroundmusic eBook Returns & Refunds Policy

At upgroundmusic , we aim to ensure a smooth and satisfying reading experience for all our customers. As we specialize in the sale of digital products, namely eBooks, our Returns & Refunds Policy differs from those dealing with physical products.

Digital Product Returns & Refunds:

Due to the nature of the digital content we provide, returns and refunds are generally not possible. However, we make exceptions under certain circumstances, in line with local consumer law or other relevant consumer protection regulations.

Faulty or Incorrect Content:

If the eBook you purchased is not as described, contains significant errors, or infringes on intellectual property rights, please contact our customer support team within 14 days of your purchase. After verifying your claim, we will issue a full refund.

Accidental Purchases:

If you mistakenly purchased an eBook, please report this to us within 24 hours of the transaction. After reviewing your claim, we may consider a refund at our discretion.

Cancellation of Purchase:

You may request a cancellation and refund of your purchase within 24 hours, provided you have not downloaded the eBook. Once the eBook has been downloaded, we cannot accommodate cancellation requests or issue refunds.

Processing of Refunds:

Refunds, when approved, will be processed within 1-2 business days. The refund will be issued to your original payment method.

Customer Support:

For any inquiries or issues related to our Returns & Refunds Policy, please contact our customer support team at contact@upgroundmusic.com. We strive to respond to all inquiries within 24-48 hours.

Policy Updates:

upgroundmusic reserves the right to change this Returns & Refunds Policy at any time. We recommend reviewing it frequently. Any modifications will take effect immediately upon posting on our website.

Legal Compliance:

All transactions on upgroundmusic are conducted in compliance with the applicable laws and regulations of the country where Trakinisa is based. By purchasing an eBook from us, you agree to comply with all these laws and regulations.

Thank you for choosing upgroundmusic as your preferred eBook provider. We appreciate your understanding of our Returns & Refunds Policy.

The upgroundmusic Team