Cancellation Policy

If you wish to cancel your order, you may do so within 12 hours of placing it successfully on our store. Here’s how:

  1. Send us an email at contact@upgroundmusic.com with the subject line “Order Cancellation Request”.
  2. In the body of the email, please mention your order number that you wish to cancel. For example, if your order number is #XXXX, write “I wish to cancel my order #XXXX”.

Our Customer Care team will receive and process your cancellation request within the next 24 business hours. Please note that we cannot cancel an order after 12 hours from the time of placement.

If you need assistance with order cancellation or any other issues, our Customer Care team is always ready to help.